Putting out a fire can be worse than the fire itself.....

The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO's 1-4-8 Service Response Guidelines can help prevent fire damage from creating long-term problems SERVPRO Franchise Professionals provide timely response with mitigation services ranging from fire,smoke and soot removal to contents claims inventory and document restoration. These services help ensure your property, belongings and memories are restored to preloss condition when possible.

SERVPRO Franchise Professionals are available 24-hours a day, 365 days a year to help you regain control quickly. Call Peekskill/Ossining (914)788-1950 or Tarrytown/Elmsford (914)358-9000

Service Response Guidelines*

1 Hour	Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.
4 Hours	Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.
8 Hours	Within eight business hours of on-site arrival, a verbal briefing of the restoration plan will be communicated to the appropriate person.

Why frozen water will burst your pipe...

SERVPRO "Water Restoration Process"

Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to help ensure a water damage is handled property by completing the following steps.

• Inspection - SERVPRO Franchise Professionals will inspect affected areas of your  home to determine the extent of damage. They will also review the inspection with you and answer all your questions before begining any work.
• Emergency Services - Next, the SERVPRO Franchise Professional will take immediate steps to protect your home and persoonal belongings from further damage by extracting the excess water and preparing your home for drying. The franchise Professional will explain the needed emergency services to you step by step.
• Monitoring - To ensure your home and personal belongings are dried to appropriate industry standards, a SERVPRO Franchise Professional will monitor the drying process. Written monitoring reports will document the drying process. The results will be consistently communicated to you throughout the monitoring process.
• Restoration Services - A SERVPRO Franchise Professional will repair structural materials, reinstall carpets and clean affected areas of your property and belongsings. A final walk-through of the job site will be conducted with you to ensure the property was returned to preloss condition when possible.