Have you ever experienced a fire? If you have, you know it is something you will never forget. If you have not, it is something you hope never happens! One thing I have noticed in almost every fire loss we’ve worked on, is that there is always one item that is irreplaceable. It is one sentimental item that the client focuses on and that means the world to them. It could represent hope to the client if restored. This then becomes our mission. We restore all that can be restored. Let me give you a couple of examples. So you can understand what I mean. You will easily relate if you have a family.
Can you imagine that all you have in the world are gone and the only thing left are the pajamas you fell asleep in? You no longer have a roof over your head or a cozy bed to sleep in. Thankfully, a kind neighbor was able to provide you with a coat to keep you warm. It is an absolute horror!! When the fire occurred this family was in the middle of planning a party. But the one sentimental item for this family was the plant that they purchased on their honeymoon 20 years ago in
Another fire story was when the Parents of one precious little girl were concerned about her American Girl Dolls. One was a look -a-like doll. Can you imagine how getting that doll would help this little girl transition from this traumatic experience? Folks let me tell you, a fire changes you! Well we were able to replace these dolls with brand new ones. The little girl could not have been more thrilled to get her 2 friends back. Although we specialize in restoration, we were able to speak to the American Girl company and have new dolls sent to us. That is just another example of how we can make it “Like it never even happened.”
Lastly I want to tell you about a family that had antique picture albums of their long gone relatives. You know the pictures that are black and white or sepia. This family was devastated and rightfully so. They wanted to preserve these pictures so that they can have them for their future generations. Our phenomenal crew, yet again came through. The house was considered condemned but our crew took the time to go through this house and open and lift everything that would lead to finding these albums and restoring them. And they found them! We were able to give these clients as well as the others irreplaceable items.
We at Servpro understand that sometimes money can't fix or replace what was damaged in a fire. We care about the little things.
SERVPRO® of Peekskill/Ossining SERVPRO® of Tarrytown/Elmsford
servpropeekskillossining.com servprotarrytownelmsford.com
(914) 788-1950 (914) 358-9000
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